1. Overview

ecrochets (“we”, “us”, or “our”) sells handmade crochet products, including crochet flower bouquets, potted flowers, dolls, and bags. All items are handcrafted, which means slight variations in size, color, and appearance are natural and part of the charm of handmade goods.

2. Eligibility

By using this Site, you confirm that you are at least the age of majority in your country of residence, or that you are using the Site under the supervision of a parent or legal guardian. You agree to provide accurate and complete information when placing an order.

3. Products & Handmade Nature

• All products are made by hand, stitch by stitch. No two items are exactly alike.
• Product photos are for reference. Actual colors may vary slightly due to monitor settings, yarn batches, and handcrafting.
• We reserve the right to modify or discontinue any product without notice.

4. Custom & Made-to-Order Items

We offer fully customized crochet pieces where you can choose flowers, colors, packaging, or share a personal story for us to create something unique.

• Custom orders require detailed information from you. Please review all specifications carefully before confirming.
• Because custom items are made specifically for you, they are produced after your confirmation and payment.
• Custom and personalized items are generally not eligible for return or refund unless they arrive damaged or defective. Please see our Refund & Return Policy.

5. Pricing & Payment

• All prices are listed in the currency shown on the Site and are subject to change without notice.
• Payment must be received in full before an order is processed or shipped.
• We use secure third-party payment providers. By placing an order, you authorize us to charge your selected payment method.
• In the event of a pricing error, we reserve the right to cancel the order and refund any amount paid.

6. Orders & Acceptance

Your order is an offer to purchase. We reserve the right to accept or decline any order for reasons including product availability, errors in pricing, or suspected fraudulent activity. If we cancel an order after payment, we will issue a full refund.

7. Shipping & Delivery

We ship worldwide. Delivery times are estimates and may be affected by customs, holidays, or carrier delays. Free shipping is available on qualifying orders as stated on the Site. For full details, please refer to our Shipping Policy. Any import duties or taxes are the responsibility of the customer.

8. Intellectual Property

All content on this Site — including designs, patterns, images, logos, text, and graphics — is the property of ecrochets and is protected by intellectual property laws. You may not copy, reproduce, resell, or use our designs or content for commercial purposes without our written permission.

9. Acceptable Use

You agree not to use the Site for any unlawful purpose, to violate any applicable laws, to transmit harmful code, or to interfere with the security or proper functioning of the Site.

10. Limitation of Liability

To the fullest extent permitted by law, ecrochets shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products. Our total liability for any claim shall not exceed the amount you paid for the product in question.

11. Disclaimer of Warranties

The Site and products are provided “as is” and “as available”. While we take great care in crafting our products, we make no warranties beyond those required by applicable law.

12. Indemnification

You agree to indemnify and hold harmless ecrochets and its team from any claims, damages, or expenses arising out of your violation of these Terms or misuse of the Site.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable law. Any disputes shall be resolved through good-faith negotiation where possible.

14. Changes to These Terms

We may update these Terms at any time. Changes take effect when posted on this page with an updated “Last updated” date. Continued use of the Site means you accept the revised Terms.