By using our Site or placing an order, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information that helps us process your orders and improve your shopping experience, including:

Information you provide to us

• Order & contact details — name, shipping and billing address, email address, and phone number.
• Payment information — payment is processed by secure third-party payment providers. We do not store your full card number on our servers.
• Custom order details — any colors, materials, photos, messages, or personalization instructions you send us for made-to-order crochet items.
• Communications — messages you send to our customer support, reviews, or inquiries.

Information collected automatically

• Device & usage data — IP address, browser type, device type, pages viewed, and referring website.
• Cookies & tracking technologies — used to keep items in your cart, remember preferences, and measure site performance.

2. How We Use Your Information

• To process, fulfill, and ship your orders, including custom crochet pieces.
• To communicate order confirmations, shipping updates, and respond to your inquiries.
• To process payments and prevent fraudulent transactions.
• To improve our products, website, and customer service.
• To send marketing emails or promotions, where you have opted in (you can unsubscribe at any time).
• To comply with legal, tax, and regulatory obligations.

3. Cookies

We use cookies and similar technologies to operate the Site, analyze traffic, and personalize content. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly without them.

4. How We Share Your Information

We do not sell your personal information. We only share it with trusted parties who help us run our business, including:

• Payment processors to securely handle transactions.
• Shipping & logistics partners to deliver your orders worldwide.
• Service providers for website hosting, analytics, and email communication.
• Legal authorities when required by law or to protect our rights.

5. International Data Transfers

ecrochets serves customers around the world. Your information may be processed and stored in countries that may have different data protection laws than your own. We take reasonable steps to ensure your data is handled securely wherever it is processed.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing.
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.

If you are located in the European Economic Area (EEA) or the United Kingdom, you have these rights under the GDPR. If you are a California resident, you have rights under the CCPA, including the right to know and to opt out of the sale of personal information (note: we do not sell your data). To exercise any of these rights, please contact us using the details below.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.